Return and Refund Policy
Popco prides itself on exceptional products and exceptional customer service. If you have any feedback, good or bad, we’d love to hear from you via email at firstname.lastname@example.org
We have a simple refund/exchange policy outlined below.
- If you’d like to change your flavour selection or cancel the order within 24 hours of placing the order, please email us and we can arrange an exchange or full refund. After 24 hrs this may not be possible as the order might be in process and cancellation fee then apply to cover processing and delivery costs.
- If you receive the products in a damaged condition, please do not consume. Rather immediately take a photo and send details to us via email and we will review and collect/reimburse as required. The onus is on the customer to check this upon receipt.
- If what you receive is different to what you ordered, please email us and we will immediately correct this either through product replacement or reimbursement of the incorrect portion.
- If you’ve received your order correctly and have changed your mind, we unfortunately will not exchange or refund. The pops are fresh produce and therefore cannot be easily exchanged and resold.
- If you are unhappy with the quality of the product please email us and we will review.